At MIYULENS, we strive to provide high-quality contact lenses that meet your expectations. Due to the nature of our products, we have a strict refund and exchange policy to ensure hygiene and safety.
Refund Eligibility
We only offer refunds in the following cases:
✅ Defective or damaged items – If you receive a defective or damaged product, please contact us within 48 hours of receiving your order.
✅ Wrong item received – If you received the wrong lens color, power, or brand, let us know within 48 hours for a replacement or refund.
Non-Refundable Items
🚫 Change of mind after purchase
🚫 Wrong prescription ordered by the customer
🚫 Opened, used, or worn lenses (for hygiene reasons)
🚫 Delayed shipments due to courier issues (we ensure proper dispatch but cannot control courier delays)
How to Request a Refund
📩 Contact us via miyulens@gmail.com within 48 hours of receiving your order.
📸 Provide clear photos/videos of the issue (damaged/wrong item).
🔎 We will review and offer a replacement or refund if eligible.
💰 Refunds will be processed within 7-14 working days via the original payment method.
📌 Note: We reserve the right to refuse refunds if the claim does not meet our policy.
If you have any concerns, feel free to contact us! 💌